The HR Officer’s primary responsibility is focused on assisting in supporting the sales department in hiring, retaining and development of agency personnel. He/she will support leaders to develop effective sales teams. He/she must be literate in the concepts of sales and sales force effectiveness. He/she will develop and apply proven and emerging practices in the areas of recruiting, sourcing, onboarding, learning and development, as well as performance management.


  • Provide HR administrative support to the Sales Team, enabling them to work with our clients efficiently and effectively.
  • Responsible for administration of HR systems, creation and maintenance of HR documentation, (understands context and impact of decisions and actions.
  • Building strong relationships with the employees in the Sales team through consistent execution of foundational HR activity and customer focus.
  • Supporting in continually refining any sales role profiles for recruiting based on analysis of current performance and trends in the industry.
  • Perform as liaison for all traditional HR functions (e.g., Compliance, Benefits, Payroll, employee satisfaction and engagement, performance management, etc.)
  • Assist in developing effective tactical plans to reach strategic sales
    goals, including measurable incentive plans for subordinates.
  • Maintain frequent contact with all sales teams through participation in weekly sales team meetings.
  • Deploy and report sales performance reviews across locations.
  • Coordinate the Agency onboarding programme. This includes the co-development and continuous improvement of an onboarding framework and the necessary monitoring of its effectiveness.
  • Analyze and suggest initiatives based on any company employee engagement or satisfaction surveys.


  • Drive for results – He/she should have a keen drive for results. The HR Officer should understand Sales Rep motivation.
  • Self-development and thought leadership – The HR Officer must be on top of Sales trends – latest developments in sales methods, sales rep profiles, buyer trends, etc.
  • Organization and planning – The HR Officer must have strong skills in time management and organization.
  • Ability to multi-task and manage multiple streams of work simultaneously.
  • Excellent written and verbal communication skills
  • Robust interpersonal skills with evidence of teamwork, collaboration, and confidentiality

Job Requirements

  • 2-3 years previous experience in one or more of the following areas: HR role serving Sales, Consulting, Professional Services or other customer-facing organization.
  • Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.).
  • Proven ability to self-develop and leverage knowledge to become a thought leader.
  • High level of knowledge and applicable experience with traditional HR functions such as Benefits, Payroll, Compliance, recruiting, hiring, and learning and development.
  • Strong data analytic and reporting competence

    Qualified candidates should apply here: Application Form