Why Join Avon HMO?

At Avon HMO, we recognise that “our success depends on our people”.

We embrace diversity and inclusion and are committed to being a company with a strong ability to attract and retain highly skilled and talented people from all backgrounds. Responsiveness, innovation and excellence thrive and are rewarded in our environment.

We provide employees with the tools necessary to help them meet the challenges of their work and ensure opportunities abound for them to achieve their potential.

If you would like to work in an organisation that cares about your professional development and gives you an opportunity to make a meaningful contribution to a worthy objective, e-mail your CV to [email protected] and apply today.

We are a fair and equal opportunity employer; all applications are welcome regardless of sex, marital status, ethnic origin or religious belief.

Working at Avon HMO

There is a lot to look forward to in a career at Avon HMO. Our career development track nurtures your professional and personal well-being and includes such elements as:

    • Career progression
    • Training seminars and resources
    • Young, vibrant work environment
    • Catered lunch daily
    • Company-wide birthday celebration in your honour
    • Regularly scheduled company-wide TGIF (Thank God It’s Friday) activities
    • Bespoke investment products and financial services from our sister company, United Capital

Available Positions

Client Service Executive

General Description

The Client Service Executive is a customer-facing role. The person would be responsible for managing existing accounts (“Clients”) acquired by the company.

The person will work as the primary contact person for our clients, ensuring a high level of client satisfaction. Will also ensure proper implementation and management of all activities and initiatives aimed at maintaining and growing the business relationship between Avon HMO and its clients.

The ideal staff must display our core essence of responsiveness at all times and must work in a manner that consistently ensures customer service remains a clear differentiator for Avon HMO in the market.

Key Duties/Responsibilities

– Creating and fostering excellent client relationships as a means of building trust, retaining clients and growing the enrolled population.

– Ensuring consistently high levels of client and enrollee satisfaction – proactively managing clients, providing solutions and being responsive at all times.

– Ensuring active engagement of clients and delivery of value-added services – organizing meetings/ sessions, health talks, newsletters, health tips, and other wellness/ preventive health services.

– Maintaining and growing Avon HMO enrollee population and revenue from existing clients.

– Ensuring prompt and effective complaint resolution and management, including logging and following up to ensure close-out.

– Responsible for the completion and execution of client contracts and other internal documents and ensuring all client documentation/ records are promptly, correctly and fully captured and updated in-house; including, premium sign-off, client profile, reports, etc.

– Obtaining referrals for new business from existing clients through excellent service delivery and effective relationships management.

– Ensuring prompt and effective Client on-boarding: Facilitating the smooth transition of new clients onto the scheme and ensuring the client and its staff are adequately and regularly informed about the scheme, plans & benefits, contact information, etc.

– Ensuring timely invoicing in line with policy for renewals, instalments and additions; follow up and ensure prompt payment by clients.

– Conduct periodic customer satisfaction surveys and other customer service activities to track and report on customer satisfaction.

– Ensuring prompt capturing and delivery of internal reports on a daily, weekly and monthly basis using the designated applications and formats

To apply, email your CV to [email protected] with the subject line: “Client Service Executive”.