The Chief Executive Officer, Avon Health Care Limited, Mrs. Adesimbo Ukiri, has implored owners of hospitals not to deny medical services to patients enrolled under the health insurance scheme.
Ukiri, who spoke at a training and awareness programme for staff of hospitals under Avon network called for improved partnership between health care providers and Health Management Organisations.
She noted that offering poor services to patients under the health insurance scheme may discourage others from enrolling.
Ukiri said,“When people who have purchased health plans need it, they don’t come to HMOs, they go to the hospitals.
“It is the experience they have at those hospitals that will determine if they made the proper choice by going for health insurance.
“If they have a good experience at these hospitals, that is when they can become advocates for the scheme. If not, they will go against it.”
She stated that improved relationship between hospitals and HMOS would help both parties identify and tackle challenges coming from both ends.
She said, “We should be able to educate and enlighten both the clinical and non- clinical professionals in a hospital on the need to provide quality service.
“Hospital owners must check how courteous the nurses and attendants are. How promptly did they attend to the patient? How a hospital handles the clinical and non-clinical needs of our patients is critical to the success of health insurance.”
Ukiri called on other HMOs in the country to key into the Federal Government’s agenda to increase population of Nigerians enrolled under NHIS to 30 per cent in 2014.